7. Customer Support
Brings together all contact options, opening hours, and common solutions for returns, damaged items, and feedback so you can get help quickly whenever you need it.
How can I contact customer support?
You have three easy options:. We respond to all inquiries within 24 hours and usually much faster.
What are your customer support hours?
Our team works digitally and monitors the inbox on weekdays between 9:00 and 17:00. Outside these hours, we still review urgent messages and we always promise a response within 24 hours.
What should I do if I receive a faulty or damaged product?
Take a photo of the damage or defect right away.Email the photo along with your order number to [email protected]’ll send you a free replacement package or offer a full refund, whichever suits you best.
How do I return a product?
How do I leave feedback or make a complaint?
Tip: If you’re not satisfied after our initial resolution, you’re always protected by Swedish consumer law and can contact ARN (the National Board for Consumer Disputes). Of course, we’ll do everything we can to solve it long before it gets that far.