A step-by-step guide from shopping cart to order confirmation, including tips on subscriptions and value packs.

Placing an Order

All available payment methods, security procedures, and rules for discount codes.

Payment

Information about delivery countries, normal delivery times, tracking, delays, and express shipping options.

Delivery Information

eatmetta

A step-by-step guide on how to place an order, make a payment, and choose your shipping option. Here you’ll also find information about delivery times, tracking, and what to do in case of delays or incorrect products.

2. Ordering and Delivery

What is MËTTA and what products do you offer?

What is a food-shake?

What are the key ingredients in your products?

Are your products vegan or vegetarian?

Do the products contain any allergens?

How long do the products last?

General Product Information

How many calories does each product contain?

What does the macronutrient breakdown of one of your meals look like?

Which vitamins and minerals are included?

Are the products suitable for weight loss or weight gain?

Can the products be used as meal replacements?

Are the products gluten-free/ lactose-free?

Are the products suitable for special dietary needs (FODMAP, soy, caffeine)?

Nutrition and Health

1. Introduction to the Products

How do I place an order?

Can I change or cancel my order after it’s been placed?

Is there a minimum order amount?

Which payment methods do you accept?

Are payments secure?

Can I use multiple discount codes on one order?

Which countries do you deliver to?

What is the delivery time for my order?

How can I track my order?

What should I do if my order is delayed or missing?

Do you offer express delivery?

Do I have to choose a subscription?

Why do you offer a subscription?

What are the benefits of subscribing?

About the Subscription

How do I start a subscription?

How do I know if I have an active subscription?

How do I log in to manage my subscription?

How do I change the products in my subscription?

How do I pause or cancel my subscription?

Is there a fixed term for the subscription?

How often are subscription boxes sent out?

Manage Your Subscription

When am I charged for my subscription?

How do I update my payment details?

What happens if a payment fails?

Payment and Billing

3. Subscription Service

How do I prepare the products correctly?

Can I mix the products with something other than water?

Can I heat the products?

How long can a mixed shake be kept in the fridge?

Preparation and Consumption

How should I store the products before and after opening?

Can I freeze the products to extend their shelf life?

Storage Instructions

Can I combine your products with other supplements?

Is it safe to consume your products together with coffee or tea?

Combining with Other Foods

4. Using the Products

Are the products safe for pregnant or breastfeeding women?

Can people with diabetes consume your products?

Are the products suitable for people with high blood pressure?

Are there any known side effects from your products?

What should I do if I experience discomfort after consuming the products?

5. Health and Safety

Are your packages recyclable?

How do you minimize your environmental impact?

Where do your ingredients come from?

Do you support sustainable farming?

6. Environment and Sustainability

How can I contact customer support?

What are your customer support hours?

What should I do if I receive a faulty or damaged product?

How do I return a product?

How do I leave feedback or make a complaint?

7. Customer Support